Policy for Changes and Cancellations

ALL NOTICES OF CANCELLATIONS AND REQUESTS FOR CHANGES TO ACCOMMODATIONS SHOULD BE SUBMITTED IN WRITING. ALL REFUNDS AND CHARGES ARE CALCULATED FROM THE DATE THAT NOTIFICATION WAS RECEIVED. A CANCELLATION IS DEFINED AS A SITUATION IN WHICH THE STUDENT/CLIENT DECIDES NOT TO USE THE ACCOMMODATION PROVIDED BY SARA’S NEW YORK HOMESTAY. A CHANGE IS DEFINED AS A SITUATION IN WHICH THE STUDENT/CLIENT DECIDES TO SWITCH FROM ONE ACCOMMODATION PROVIDED BY SARA’S NEW YORK HOMESTAY TO ANOTHER ACCOMMODATION PROVIDED BY SARA’S NEW YORK HOMESTAY OR IF THE STUDENT/CLIENT DECIDES TO SHORTEN THEIR STAY.

Cancellations

• Cancellation request received 2 weeks or more prior to arrival date:
  
  A full refund of payment received will be made within 30 days of written notification
  less the $150 registration fee.
  
  

• Cancellation request received 1 to 13 days prior to arrival date:
  
  A refund of payment received will be made within 30 days of written notification
  less a cancellation fee of $250.00.
  
  
• Cancellation request received on arrival date or students who fail to show up at the accommodation on scheduled arrival date (No Show):
  
  A refund of payment received will be made within 30 days of written notification l
  Less two weeks accommodation fees and a cancellation fee of $250.00.
  
  
• Cancellation request received after arrival date:
  
  A refund of payment received will be made within 30 days of written notification
  less two weeks accommodation fees and a cancellation fee of $250.00

Changes

After arrival, we will allow accommodation changes at no charge provided a 15 days notice is given.
Two weeks of accommodation fees will be charged from the date the request was received for any request for changes that needs to occur in less than 15 days.